Why can’t I log in?
Are you eligible for HR Self-Service?
If you hold a contract of employment with the University of Oxford, you are eligible for HR Self-Service. This does not include casual workers (including TSS), visitors, agency staff or staff employed by one of the University's subsidiary companies.
Are you accessing the system via the University network?
HR Self-Service is currently available via the University network only. If you need to access the system off site or you are using Eduroam, you will need a VPN connection. Please contact your local IT support for assistance.
Are you experiencing problems with your Single Sign-On account?
Click here to contact the IT Service Desk for assistance.
Still need help?
Please contact your local HR administrator, or your Departmental Administrator/Head of Administration and Finance for assistance.
What is Single Sign-On?
In most cases, University staff are issued with an Oxford Single Sign-On (SSO) account, which gives you access to many web-based services at Oxford. Find out more information about SSO, including what to do if you have forgotten yours, here.
Which staff groups have access to HR Self-Service?
All staff who have been issued with a contract of employment with the University of Oxford have access to HR Self-Service. This does not include casual workers, visitors, agency staff or staff employed by one of the University's subsidiary companies.
Can I access HR Self-Service at home?
HR Self-Service is currently available via the University network only. However, you can access the system off-site using a VPN connection (please contact your local IT support for assistance).
Can I access the system 24/7?
As with all business systems, the HR Information System may need to be taken down from time to time for essential maintenance work. This downtime will be kept to an absolute minimum and will always be communicated to staff via the Staff Gateway page. We recommend that you access HR Self-Service via this webpage (rather than bookmarking the system URL itself) to ensure you see notices about system downtime and other important news and updates.
Can University employees based in colleges access HR Self-Service?
HR Self-Service is accessible via the University network. This means that University staff based in colleges and departments using the centrally-provided internet resource (the network provision managed by IT Services, known as Odin), can access HR Self-Service. Non-University buildings that use internet provisions from other suppliers are required to use the IT Services VPN service to access the system. Please contact your local IT support for assistance.
I have limited/no access to a computer at work. How can I access my payslips and update my details?
Paper payslips will continue to be provided to all staff until HR Self-Service is made available outside of the University network (planned for 2019). During this time, if you don't have your own PC at work, you should continue to contact your local HR team/administrator with enquiries about your HR record, or to request updates to your details. In readiness for the withdrawal of paper payslips, departments will be asked to consider ways in which they can support staff who are unable to access HR Self-Service at work or at home to retrieve their online payslips.
I am leaving the University – what will happen to my HR Self-Service access?
Once your University card/SSO account are deactivated (usually around 30 days after your end date) you will also lose access to HR Self-Service. We recommend that you download and save your payslips and P60s on an ongoing basis if you want to retain an electronic copy of these documents alongside the paper versions we are currently still providing.
We will revisit this process before the move to online-only payslips, to ensure that staff are reminded to download their payslips and P60s before leaving.