Service reviews are structured reviews of any scale and level aimed at streamlining and enhancing the design and delivery of particular services or functions - using Focus methodologies and enabled by digital investment.
They allow us to consider and understand what is working well about an individual service and where improvements can be made. Working collaboratively with service providers and customers they aim to streamline and enhance design and delivery to meet the needs of staff and students across the University.
A rolling programme of large, University-wide service reviews are commissioned by the Services Subcommittee. These large reviews are normally sponsored by a Pro Vice-Chancellor (PVC) or the Registrar, with co-chairs drawn from the service area and one of the divisions.
In addition, departments can use the Focus service review methodology to undertake smaller/local reviews by following the Service Review Guide for departments and faculties. The guide, along with supporting information, is available on the Service Review Guide webpage on the Focus website.
For further information about service reviews, please contact the Focus team by emailing enquiries@focus.ox.ac.uk.
Explore the reviews being implemented
