Halo

The Vision

Halo is one single platform for the collegiate University that enriches, simplifies and personalises people’s interactions with Oxford.

The unified customer relationship management platform (CRM) - now live - supports the entire student/alumni lifecycle. It will help strengthen connections and personalise relationships across the University, enabling collaboration, simplifying ways of working, eliminating silos and removing digital barriers.

This platform will be used not only by central functions but also within departments and colleges, creating a true Single Version of the Truth and a 360-degree view of our communities - students, visitors, alumni, research collaborations and elements of the professional staff lifecycle.

Core Benefits

Strategic Alignment

Aligning with the University Strategic Plan

The Halo Programme will enhance the student journey and nurture lifelong relationships with alumni. It also supports the University’s IT Strategy by promoting common solutions and simplification.

Aligning with Digital Transformation 

Halo supports the University’s broader digital ambitions by aligning with several key areas of the digital transformation programme:

• The Data Programme - Accurate, consistent and complete student and staff data is required to support the CRM Platform.

• Agile Continuous Improvement Delivery model - The CRM programme and platform will be using an Agile (CI) Delivery model to enable the programme to meet the evolving needs of the University and global digital landscape.

• The Identity Improvement Programme - Making it possible for colleagues involved in giving people access to Oxford’s buildings, software, and services to have accurate and trustworthy identity data at their fingertips

Change Programme

 Halo is first and foremost about change and how this change is facilitated by technology. The primary focus is on how the platform begins with strategic objectives as well as business needs and processes and then designs capabilities around that. It is co-created with stakeholders across the collegiate University so that together we can transform the staff, student and alumni experience.

Fulfilling strategic objectives

Halo begins with your strategic objectives .

(then designs capabilities around this).

Halo identifies the services you are trying to deliver.

(then provides the technology to support that).

Halo clarifies the goals of where you want to get to.

(then creates a rich, relevant and simple digital journey to take you there).

Celebrating authorship

Halo provides an opportunity to re-imagine your own business processes at a local level to deliver a better experience for staff, students and alumni. 
(The platform then automates these processes for you).

The Halo platform is designed by you (not something done to you). 
You have a crucial voice in developing exactly what is delivered.

The shaping of Halo happens in rich collaboration right across the collegiate University. It is a change programme positioned around creative, agile, co-creation: colleges, departments and divisions.

Providing a complete view

Halo highlights the need for well-informed decisions when reaching out to your constituents and how a full end-to-end data view enables this.

Understanding the 360° and the needs of alumni, as well as the potential value they can bring, enables more bespoke, long-term and valuable engagement.

The Halo platform can provide the most accurate and detailed 360° picture to develop and maintain this relationship.

Making meaningful experiences

Best-in-class technology is not for its own sake. It is there to free us up to make our colleagues’ and our end users’ experiences more meaningful, with more value add.

Get the basics right -  then there is time and space for real innovation.

The Halo programme is about transforming the student /alumni experience from disparate information about the University to a meaningful and genuine relationship with the University.

Our first Halo product

Our first product, HR Case Management, launched this summer. The Halo platform now enables HR cases to be more consistently and securely, with full visibility from initial contact to resolution. By integrating PeopleXD data into CRM, we can streamline our processes, reduce duplication, and ensure a more responsive and joined-up service. We appreciate the collaboration and co-creation the programme team have had with the central HR team, as well as their continued commitment, as we embed this new way of working.

“I am thrilled that we have successfully implemented the casework HR system, a much-needed initiative at our university. This system represents a step change in how we record, analyse, and understand our employee data. It will allow us to identify underlying trends and devise proactive solutions to address potential issues.

This initiative necessitates a cultural shift, as the central HR team collaborates with HR teams across the university to develop a new, data-driven, transparent, and agile approach. While this transition will be challenging, it will ultimately enable us to better support our colleagues, effectively address their needs, and fulfil our people strategy’s ambition to create a great place to work for everyone.”

Dr Markos Koumaditis FCIPD,

Director of Human Resources