The main rollout of multi-factor authentication (MFA) for all staff and students with an Oxford Single Sign-On (SSO) primary account began in January and has now been completed.
A sub-group of retirees with an Oxford SSO will have MFA enabled on 29 March; and the project will then enter its final phase that will focus on secondary accounts (e.g. non-personal role or project accounts). Information will be emailed to account owners in the coming weeks.
During the main rollout less than 5% of affected users called upon the additional IT support staff provided by the project. These staff will continue to be available until late April so, if you have any remaining questions about MFA on your account, or need some help with any teething problems, we would encourage you to get in touch with the IT Service Desk as soon as possible. For example, they may be able to help if you think you are being prompted for MFA more frequently than stated on our ‘What can I expect when MFA is deployed on my Oxford SSO account?’ page.
If you haven’t set up more than one authentication method we strongly advise you do this by logging in to the Microsoft MyAccount page and following the guidance on managing your authentication methods. There are various methods available for authentication and having another method set up is the quickest way to overcome any issues with your usual one. You may also find that another method gives you a smoother login experience in some situations. Please visit our webpages for our latest guidance on the pros and cons of each method.