Mental health crisis support

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If you feel like you might attempt suicide, or may have seriously harmed yourself, you need urgent medical help. Please:  

  • call 999 for an ambulance;  
  • go straight to A&E, if you can ; 
  • or call your local crisis team, if you have their number.  

If you can't do this by yourself, ask someone to help you.  

Mental health emergencies are serious. You're not wasting anyone's time.  

If you can keep yourself safe for a short while, but you still need urgent advice:​

  • contact NHS 111 if you live in England​;
  • contact your GP surgery and ask for an emergency appointment. Many GPs are now offering these remotely.
  • Oxford Safe Haven: Get in touch with Oxford and Banbury Safe Haven: Telephone: 01865 903 037 email: osh@oxfordshiremind.org.uk.  Oxford Safe Haven is a non-clinical space for those experiencing a mental health crisis, offering signposting, safety planning and listening support. The referral line is open 365 days a year from 11.30am to 9.30pm. You will need to call in advance to book a support slot for the same day. 

  • Emergency Department Psychiatry Department: Oxford Health provides a service within the Emergency Department at the John Radcliffe Hospital, Headley Way, Headington, Oxford OX3 9DU. Those who present at the Emergency Department in a mental health crisis will be provided with psychiatric support from the team. 

Don't suffer in silence, talk to someone who can help!  

  • call a Spectrum.Life counsellor on 0800 031 8383. The helpline is available 24/7 and is free for all University employees. Live Chat is also available via the platform (Org Code: Oxford) 
  • call Samaritans on 116 123 (UK-wide) or email them at jo@samaritans.org   
  • text SHOUT to 85258 (UK-wide) to contact the Shout Crisis Text Line  
  • call the NHS 111 helpline and select the mental health option 

These services are for anyone who's struggling.  

They won't judge you.  

They're free, they're anonymous, and they're always open.  

Mind's page of helplines and listening lines has more numbers to try. 

The charity Mind provides more information on how to cope in a crisis. Use these pages but remember to reach out to other people.​

The University's Occupational Health team has created guidance for staff on coping with traumatic events

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Contact us


Wellbeing@admin.ox.ac.uk 

Meet the team


Frances Parkes – Wellbeing Programme Manager 

Dr Ruth Collins - Staff Mental Health Training Service Lead

Bettina Kelemen - Staff Mental Health Awareness and Wellbeing Trainer