On-demand learning

Continuous Improvement: CI Learning Pathway 1 - Introducing Continuous Improvement

Learn about the key principles and activities that underpin Continuous Improvement, and the mindset required to be successful

Continuous Improvement: CI Learning Pathway 2 - Valuing your customers

Understand the importance of your customers when planning improvements and learn about using Voice of the Customer activities to get feedback

Continuous Improvement: CI Learning Pathway 3 - Improving processes

Be guided through the steps you need to work with colleagues to understand current processes and data collection, and then identify improvement opportunities. Note: the Understanding Process Mapping course builds on this module

Continuous Improvement: CI Learning Pathway 4 - Solving problems

An introduction to Collaborative Problem Solving, a structured approach for solving problems in your team or department

Continuous Improvement: CI Learning Pathway 5 - Implementing changes

Find out how to consider change from the perspective of stakeholders and how to actively manage change implementation so that it can be successfully sustained

Continuous Improvement: CI Learning Pathway 6 - Enhancing performance

Learn how you can use CI tools and techniques to help improve your own performance as well as that of your team

Continuous Improvement: Improving team performance using Daily Updates

Learn about the power of Daily Updates, a way to improve team communications, collaboration and performance. A CoSy course from Focus

Continuous Improvement: Improving yourself - using CI approaches in your own personal development

An introduction to Continuous Improvement (CI) approaches to inspire you within your own personal development, providing you with an opportunity to prioritise reflection and self-improvement.

Continuous Improvement: Understanding Process Mapping

Learn about the key tools for successful process mapping, helping you to identify and make improvements to your processes. A CoSy course from Focus

Professional development: Equality and diversity briefing

An introduction to equality and diversity including legislation, your rights and responsibilities, and guidelines for ensuring that equality and diversity are embedded in your work

Professional development: Implicit bias in the workplace

Learn about implicit bias in the workplace

Professional development: Managing people - key processes

A modular course covering key staff management processes such as how to manage induction

Professional development: Mentoring for development

An introduction to the core principles of mentoring, and how it can be used to develop yourself and to develop others, both personally and professionally

Professional development: Neurodiversity awareness

Improve knowledge of the different types of neurodiversity and how understanding and being aware of neurodivergence can help create a more inclusive workplace

Professional development: Recruitment and Selection for Chairs of panels and members

An essential course for recruitment panel chairs and for anyone who wants to learn about recruitment

Professional development: Six steps to leading productive meetings

Learn why meetings go wrong and the six easy steps for reclaiming the power of the meeting and turning it into a dynamic space for constructive collaboration

Professional development: Skill Boosters - Developing Emotional Intelligence

Learn about the five core ‘pillars’ of emotional intelligence (EI) and how EI can help us increase our resilience, have constructive relationships and deal with difficult situations and people

On-demand learning

Boost your development with on-demand learning from across Oxford, supported and underpinned by the Professional Services Together ambition and principles