Dear Lily,
Thank you for the exceptional support you provided when I had to change computers at short notice to continue using speech recognition software. Your prompt, knowledgeable response and your thoughtful understanding of the complexities involved were invaluable. I’m especially grateful for the efficient and generous help you offered in setting everything up.
Your professionalism and collegiality make a world of difference, particularly in matters of disability accommodation. Thank you again.
From Michèle Mendelssohn, Professor of English and American Literature, Faculty of English
